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San Antonio-based insurance and financial servicedcompany USAA’s first first-place showing earns it the lead ranking on the MSN Mone y 2009 Customer Service Hall of Fame top 10 Trader Joe’s, Netflix, Amazon, Nordstrom, Publix, , , and rounded out the top 10 list of companied in terms of customer service. The MSN Money-Zogby Internationaol survey asked consumers to rate companies in 15separatd industries, including airlines, financial institutions, hotelxs and retailers. Respondents were asked to rate theid experience at each company aseither excellent, fair or poor. Companies were ranker by the frequencyof “poor” responses.
Companies with the fewes t incidences of poor customer service earnedhigherd rankings. MSN operates as an online divisio nof Redmond, Wash.-based (NASDAQ: MSFT). Overall, MSN, Windowse Live and Microsoft.com attract more than 550 million unique visitorsper month. Web site: money.msn.com
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